At Seekora, we are committed to providing exceptional services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

This Refund Policy outlines the conditions under which refunds are provided for our services.

2.1 30-Day Money-Back Guarantee

Eligibility: Customers who purchase an annual subscription are eligible for a full refund if they cancel within the first 30 days of the subscription start date.

Process: To initiate a refund, please contact our customer support team within the 30-day window.

If you decide to cancel your annual subscription after the initial 30 days and before the end of the subscription period:

• Pro-Rated Charges:
  • You will be charged for each month of service used at the standard monthly rate without the annual discount.
  • The standard monthly rate is calculated by dividing the full annual price (without discount) by 12.
• Adjustment for Previous Discounts:
  • Any discounts received from the annual subscription will be reversed for the months used.
  • The difference between the discounted rate and the standard monthly rate will be deducted from your refund.
• Example:

  Subscription Details:
  - Annual subscription full price: 1,02,000 INR
  - Discounted annual price paid: 81,600 INR (after 20% discount)
  
  Cancellation After 6 Months:
  - Standard monthly rate: 1,02,000 INR/ 12 = 8,500 INR per month
  - Total standard charge for 6 months: 8,500 INR x 6 = 51000 INR
  - Refund Amount: 81,600 INR. (amount paid) - 51000 INR. (standard charges for 6 months) = 30,600 INR
  - Final Refund: 30,600 INR

The month in which you cancel your annual subscription will be charged in full. No partial refunds will be issued for the cancellation month.

5.1 Refund Policy

• No 30-Day Guarantee: Monthly subscriptions are not eligible for the 30-day money-back guarantee.
• Pro-Rated Refunds:
  • If you cancel your monthly subscription, you will receive a pro-rated refund for the unused portion of that month.
  • The refund will be calculated based on the number of days remaining in the billing cycle.

Non-Refundable Charges:

• Government taxes, duties, or bank charges applied to your subscription are non-refundable.
• Seekora is not responsible for refunding these amounts.

Assistance: For queries regarding these charges, please contact the relevant government agencies or your financial institution.

How to Request a Refund:

• Contact our customer support team at [email protected].
• Provide your account details and reason for cancellation.

Processing Time: Refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method used during purchase.

Seekora reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review the Refund Policy periodically.

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Address: 5.6 Community Coworks, Ackruti Trade Centre,Road No. 7,Kondivita,Andheri East, Mumbai, India 400047